Privacy Policy

Information you give us

1.1. You may give us information about you by placing orders or filling in forms on our Site or by corresponding with us by phone, email or otherwise. This includes information you provide when you:

• Register to use our Site.
• Place an online order on our Site or in person.
• Sign up to receive our newsletter.
• Enter a competition, promotion or survey.
• Participate in social media functions on our Site.
• Report a problem with our Site.

Information we collect from you

1.2. We may collect, store and use information about your visits to the Site and about your computer, tablet, mobile or other devices through which you access the Site. This includes the following information:

• Technical information, including the Internet protocol (IP) address, your login information, your browser type and settings, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location.
• Information about your visits and use of the Site, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks, and mouse-overs), website navigation and search terms used.

Information we collect about you from other sources

1.3. We may also collect information about you from other sources, such as commercially available sources.

1.4. We use analytics tools, Facebook Pixel and Google Adwords Conversion Tracking on our Site. These tools automatically collect information about you when you click on one of our ads displayed on Facebook or alongside a Google search and any other participating ad networks. This is called a “conversion”.

2.1. We use your information:

• To carry out any orders you place online on our Site.
• To provide you with information that you request from us.
• To allow you to participate in interactive features of our service when you choose to do so.

2.2. Where it is in our legitimate interest to do so, we use your information:

• To administer our Site including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our Site to ensure that content is presented in the most effective manner for you and for your computer, mobile device or other items of hardware through which you access the Site.
• As part of our efforts to keep our Site safe and secure.
• To measure or understand the effectiveness of any advertising we serve to you and others and to deliver relevant advertising to you.
• From time to time, we may also use your information to contact you for market research purposes.

Where you have given us consent, we shall provide you with information about any new products, services, events, promotions, special offers and other information which we think will be of interest to you. You can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal. You can update your details or change your privacy preferences at any time by contacting us.

Information we collect about you from other sources

2.3. We use Facebook Pixel and Google Adwords Conversion Tracking tools to track conversions to our Site from our ads displayed on Facebook or alongside a Google search and any other participating ad networks. We use this information to direct our adverts to you and to ensure that our adverts are personalised to your interests, such as our products you have recently searched for. We also use these tools to measure the results of our ads.

You can opt out of ad personalisation from Google and other participating ad networks by turning off Google Adwords Conversion Tracking here .

You can change your advert preferences from Facebook here .

3.1. We do not, and will not, sell any of your personal data to any third party – including your name, address, phone number, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

3.2. Our site is hosted with Namecheap (“Namecheap”). We then use WordPress and WooCommerce to publish the Site to our customers. These services provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Namecheap, WordPress and WooCommerce’s databases. They store your data on a secure server behind a firewall. For more insight, you may also read their terms of service and privacy policies here:

Namecheap Privacy Policy
Namecheap Terms of Service

WooCommerce Privacy Policy
WooCommerce Terms and Conditions

WordPress Privacy Policy
WordPress Terms of Service

3.3. We may share your personal information with:

• MailChimp (that is, The Rocket Science Group, LLC) in order to manage email marketing lists and to send marketing emails to you. You can read MailChimp’s privacy policy here and cookie policy here .
• Royal Mail for the fulfilment of orders. You can read Royal Mail’s privacy policy here .

3.4. We may share your personal information with our business partners, suppliers and sub-contractors to enable us to carry out any contract we enter into with you.

3.5. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms & Conditions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

3.6. We may also disclose your personal information to third parties where it is in our legitimate interest to do so including for the following reasons:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
• If all or substantially all of High Bandits’s assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; or
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or
• To enforce or apply our Terms & Conditions or to establish, exercise or defend the rights of High Bandits, our customers or others.

3.7. We may share your personal information with third parties who, whilst not essential for our business to operate, enhance your experience of our Site and your usage of the Services. For example, we use Facebook Pixel and Google Adwords Conversion Tracking to personalise the ads you see on Facebook and on a Google search or any of the other participating ad networks. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these third parties.

4.1. We are committed to ensuring that your information is safe and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

4.2. Where personal data is transferred to and stored in a country not determined by the European Commission as providing adequate levels of protection for personal data, we take steps to provide appropriate safeguards to protect your personal data. If you would like further information on the specific mechanism used by us when transferring your personal data out of the EEA, please don’t hesitate to contact us.

4.3. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.4. Any payment transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.5. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5.1. We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

5.2. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

6.1. The list of rights relating to your personal information:

• The right to be informed about how your personal information is being used.
• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
• The right to stop direct marketing messages.
• The right to request that we transfer or port elements of your data either to you or another service provider.
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

7.1. We use cookies on our website. For more information on cookies, please see our cookie policy.

8.1. The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates.

8.2. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal information to these websites.